Intuitive workflow management and time-saving scenarios such as default fields for transaction data input are used extensively within our banking solutions. As data is captured from customers via the Internet or by front office staff, greater levels of straight-through processing can be achieved. The result is improvements in accuracy and efficiency and a reduction in time spent on manual rework such as the re-keying of data. The ease of use of our solutions also increases staff productivity. Less training is required for solutions with a familiar ‘Windows’ look and feel and sophisticated online help systems have replaced dated help manuals.

Customer loyalty is not what it used to be in the banking sector. Banks themselves have made it easier for customers to switch their accounts by offering to manage the process. Poor customer service from their existing bank and attractive new products offered by a competitor mean that customers can be easily swayed to jump ship. This behaviour is not only true of the retail sector; corporate customers are demanding better service and innovative products too. Financial Objects helps its banking customers to significantly enhance their level of customer service be it through 24/7 online banking facilities, fully automated online transactions and straight through processing. System flexibility means that banks can get new products to market quicker, and exceed their customers’ expectations in terms of service levels.

Banks are launching new products to attract and retain customers at an ever increasing rate. The ability to bring new products to market quickly is vital to stay ahead of the competition. Both the ibis s2 and activebank Retail banking solutions have flexible structures which bring agility and speed to the banks’ product marketing and IT teams. Financial Objects banking solutions deliver competitive advantage and additional revenue through cross selling products and services. Banks can increase their business levels without the need for a commensurate increase in headcount.

Our development approach means that the source code in our banking solutions is inherently flexible. Where possible we employ reusable components to minimize development time and deliver quicker, simpler deployments. Our solutions are delivered on open platforms with XML connectivity and published sets of APIs making it simple and fast to interface with a bank’s other applications, minimizing the level of IT investment required.

As greater levels of automations and online account servicing are achieved, the costs associated with servicing each customer and corporate account decreases. By using modern technologies within our banking solutions banks do not need to have specialist skills in house to run the applications.